How We Tackled This Case
After attempting to reach both the seller and buyer to facilitate a settlement, we initiated our own investigation to determine the best resolution. This involved receiving and reviewing screenshots, voice notes from their conversations, images of payment slips and products, and details of the transaction date.
After a few days, we swung into full action, using the law as our backbone and remaining neutral to avoid placing blame on either party. We proposed a 50% settlement: the buyer would return 50% of the total amount, and the seller would send a more suitable product and receive her full payment. However, the buyer refused, insisting that until she received her goods in full and in better condition, she wouldn’t release the held goods or make any payment.
After a week of back-and-forth discussions, we adopted a new approach. We asked the seller to include a disclaimer of a no-refund policy if goods were sent in good condition. Given that the goods were not sent in good condition after proper examination, the seller agreed to send better goods. Once approved by us, her money would be paid. This solution worked, pacifying both the buyer and the seller.
This marked the beginning of ServiceBreeder’s success story in handling and resolving disputes.
The Resolution
Through diligent investigation and unwavering commitment to fairness, we were able to untangle the complexities of this dispute. Both parties felt heard, understood, and satisfied with the outcome. The seller received her due payment, and the buyer obtained the quality product she had initially sought.
This case exemplifies our dedication to turning conflicts into opportunities for resolution. At ServiceBreeder, we believe that with the right approach, even the most challenging disputes can be amicably resolved.
Why Choose ServiceBreeder?
Life is full of challenges, but disputes don’t have to be one of them. At ServiceBreeder, we turn conflicts into opportunities for resolution. Whether it’s a transactional issue, a contractual disagreement, or a more personal matter, we’ve got your back.
Experience the ease of dispute resolution with ServiceBreeder—your trusted partner in turning disputes into solutions. Because everyone deserves peace of mind.
){kind=link}